2024 QUALITY EDUCATION WEBINARS SCHEDULE

Date: 01/31/24

Date(s)	Topics	Goals & Objectives
February 21, 2024 2 – 3 p.m. OR February 29, 2024 9 – 10 a.m.	Medication Adherence Best Practices, Survey Overview: CAHPS® and HOS, and Standards and Regulations	1. Identify critical incidents and the reporting requirements 2. Discuss the importance of medication adherence and how integrating the RxEffect portal into your workflow can improve members’ compliance 3. Review the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. Analyze why members’ experience with their Primary Care Provider and Health Plan are important and identify best practices 4. Review the Medicare Health Outcomes Survey (HOS) and identify how the survey results affect the rating system 5. Evaluate compliancy with appointment availability standards and the Americans with Disabilities Act (ADA)
March 20, 2024 2 – 3 p.m. OR March 28, 2024 9 – 10 a.m.	Provider Incentive Programs, Quality Initiatives, and Risk Adjustment	1. Review the 2024 provider incentive programs and how to maximize earnings 2. Identify third-party vendors the health plan is partnered with 3. Discuss risk adjustment and the importance of coding diagnosis at the highest specificity 4. Review the appointment agenda bonus program and identify best practices on how to complete members’ appointment agenda

Date(s)

Topics

Goals & Objectives

Medication Adherence Best Practices,

Survey Overview: CAHPS® and HOS, and Standards and Regulations

1. Identify critical incidents and the reporting requirements

2. Discuss the importance of medication adherence and how integrating the RxEffect portal into your workflow can improve members’ compliance

3. Review the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. Analyze why members’ experience with their Primary Care Provider and Health Plan are important and identify best practices

4. Review the Medicare Health Outcomes Survey (HOS) and identify
how the survey results affect the rating system

5. Evaluate compliancy with appointment availability standards and the Americans with Disabilities Act (ADA)

Provider Incentive Programs,

Quality Initiatives, and Risk Adjustment

1. Review the 2024 provider incentive programs and how to
maximize earnings

2. Identify third-party vendors the health plan is partnered with

3. Discuss risk adjustment and the importance of coding diagnosis
at the highest specificity

4. Review the appointment agenda bonus program and identify best practices on how to complete members’ appointment agenda

(Schedule and topics subject to change)