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Ready to renew your Medicaid coverage? Explore our step-by-step guide to Medicaid renewal. Here's how
Ready to renew your Medicaid coverage? Explore our step-by-step guide to Medicaid renewal. Here's how

ANNUAL CAHPS® SURVEY

Date: 01/31/24

Fielding for the annual Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey will begin toward the end of February and conclude in May. The CAHPS survey allows patients to evaluate the aspects of care delivery that matter the most to them. Every year, a random anonymous sample of Meridian patients are surveyed about their experience with their providers, services, and health plan. It is an important component of ensuring that patients are satisfied, not only with their health outcomes but also with their healthcare experience.

At Meridian, we are committed to partnering with our providers to deliver an outstanding patient experience. As a provider, you are the most critical component of that experience. Below are some quick tips aimed to improve the member experience.

  1. Patient wait times – Review process for scheduling patients to avoid double and triple booking patients. When delays in a provider schedule arise, ensure office staff are providing updates to the patient regarding the delay and providing alternate options to complete appointment to minimize disruption to the patients' schedule.
  2. Encourage employee engagement – Review your model for service delivery with all office staff (i.e., AIDET). Collaborate with staff for additional suggestions and solutions for how to improve the patient experience.
  3. Engaging patients in their own care – Set a verbal agenda at the beginning of each visit so patients have a clear understanding of what will take place during their visit.
  4. Clarification of treatment plan – Use simple terms and language to explain why tests, treatments or referrals are necessary. Utilize teach back or other method for checking for understanding to ensure that the patient has a clear understanding of treatment plan, next steps, and who to contact if they have additional questions or concerns.
  5. Scheduling and Appointments - Assist with scheduling specialist & lab appointments while the patient is in the office. Provide reminders to patients regarding appointments and preventive care services.   

We appreciate all you do to ensure the best patient experience for those you serve. We encourage you and your staff to reach out to our Provider Relations team with questions or concerns.