2024 Medicaid Member Survey Results

Date: 12/06/24

Annually, Meridian Medicaid Plan (Meridian) asks a randomly selected group of Medicaid members to complete the Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey. It is an important component of ensuring that patients are satisfied, not only with their health outcomes but also with their health plan and physicians.

CAHPS is a standardized survey utilized by health plans nationwide. In the survey, members rate their healthcare, personal doctor, and specialist on a zero to 10 scale, with 10 being the best.

The table below reports the percentage of Meridian members who responded with a positive rating in 2023 and 2024. “How Well Doctors Communicate” is a composite score of responses to the following survey domains: “Doctor Explained Things,” “Doctor Listened carefully,” “Doctor Showed Respect,” and “Doctor Spent Enough Time.” This rating is for survey responses of “Always” and “Usually.”

Survey Population	Rating of Heath Care		Rating of Personal Doctor		How Well Doctors Communicate		Rating of Specialist
	2023	2024	2023	2024	2023	2024	2023	2024
HCI Adult	57.7%	59.8%	65.2%	70.0%	90.4%	95.7%	63.0%	66.7%
MMP Adult	54.5%	58.8%	74.6%	75.0%	94.0%	94.7%	68.9%	74.5%
HCI Child	71.2%	64.4%	75.9%	75.2%	93.0%	94.5%	76.2%	70.5%
YouthCare	69.6%	65.4%	81.2%	77.3%	96.9%	97.2%	74.5%	77.1%

*2024 scores that were higher than 2023 are bolded.

Across all survey populations, members scored physician communication higher in 2024 compared to 2023. Areas noted for improvement opportunities from the 2024 survey include: “Getting Needed Care” and “Getting Care Quickly.” Learn more about these and other CAHPS survey measures in the HEDIS Quick Reference Guide.

For additional information about the CAHPS survey and best practices, please refer to our CAHPS Provider Education Webinar (PDF).

Meridian welcomes your ideas on how we can work together to improve our members’ experience.