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Illinois Electronic Visit Verification (EVV) system transition: April 2025 update

Date: 04/08/25

Meridian is committed to helping our provider partners navigate the Electronic Visit Verification (EVV) system transition. Please review the updates from the Illinois Department of Healthcare and Family Services (HFS) and find resources below.

EVV updates summary

Compliance requirement starting May 1; new HHAeXchange Customer Support Portal

  • All home health care services (HHCS) providers billing Illinois Medicaid, HealthChoice Illinois (HCI) Managed Care Organizations (MCOs), and Medicare-Medicaid Alignment Initiative (MMAI) MCOs are required to use HHAeXchange for EVV or transmit EVV to HHAeXchange through a third-party system.
  • Per state policies, an overall EVV compliance rate of 50% by May 1, 2025, is required.
  • Effective April 1, 2025, Illinois providers must use HHAeXchange’s new Customer Support portal to submit requests to HHA for technical support.

Background on the EVV transition

Effective December 31, 2023, Illinois implemented the EVV system for HHCS providers billing Illinois Medicaid and MMAI MCOs. See more details on the HFS EVV web page.

Providers participating in the Meridian Medicaid Plan, YouthCare, and Medicare-Medicaid Plan must be compliant with the EVV requirements.

  • Providers were asked to complete enrollment with Illinois’ statewide EVV vendor, HHAeXchange, which records the information defined and required by the 21st Century Cures Act.
  • Read more about the transition, including the providers and agencies affected, in the notice issued June 7, 2024, by HFS.
  • An EVV implementation date for the Persons Who are Elderly Waiver program has not yet been announced. Read more in the notice issued July 12, 2024.

Here to help you navigate this transition

We recognize this is a significant change for many providers. Our Provider Relations team is here to provide support, including the group of specialists who support HCBS Waiver providers in our network. Contact us with questions at Waiver_PR_Team@centene.com.

Waiver providers are also encouraged to register for one of our monthly Waiver Provider Orientation webinars, which offer helpful guidance about the EVV transition.