getting you where you need to go
We provide you with free rides so getting the care you need is easier.
You have choices because our plan covers different kinds of free rides. We can pick you up in a car or van, give you a bus ticket, or pay you back for gas.
Remember, always call 911 in emergencies.
Your transportation benefits are only for routine, non-emergency trips.
where can you get a free ride?
We know that you and your family have to go to a lot of different places to get the services you need. That is why we offer free rides to:
Provider Offices
Family Case Management sites
Behavioral health appointments
Women, Infant, and Children (WIC) offices
Durable medical equipment (DME) vendors
3 ways to schedule a ride or get gas reimbursement
Use MTM Link Member App: Search for “MTM” Link Member” in the Google Plan Store or the iOS App Store
Schedule online: Go to mtm.mtmlink.net to book new rides, review existing rides, make changes to rides, and cancel rides
Call Transportation at 866-796-1165, 24 hours a day/7 days a week
what you will need to get a ride or gas reimbursement
It’s easy. All it takes is a little planning and a phone call. Contact us at least three days before your appointment. Schedule a car ride, obtain a bus ticket, or start the process for gas reimbursement. When you call, have:
• Your name, Medicaid ID number, and date of birth
• The address and phone number where you will be picked up
• The address and phone number where you are going
• Your appointment date and time
• The number of additional riders and their ages
• The name of your provider
• A list of any special equipment or needs that you have (for example, if you have a wheelchair or if you need help walking to and from the car)
You can also use this gas reimbursement form. Call if you need help completing this form.
If it’s an emergency, call 911 or an ambulance. Your plan covers ambulance services in emergency situations. No prior authorization (PA) is needed.
Need a stretcher or ambulance to safely get where you’re going? Contact Transdev, a contractor for nonemergency ambulance services. Just call 877-725-0569. Transdev is available Monday through Friday, 8:00 a.m. to 5:00 p.m.
To request ride assistance for urgent trips or a ride home after being discharged from the hospital, you can call us 24 hours a day, seven days a week, at 866-796-1165.
For general questions about your benefits, call Member Services at 866-606-3700. Member Services is open Monday through Friday, 8:00 a.m. to 5:00 p.m. (TTY: 711).
